The terms and conditions detailed below apply to all bookings at Glenridding House via the www.glenriddinghouse.com website or via third party websites or bookings by telephone or email. When you make a booking, your contract, which includes these terms and conditions, will be with Ullswater Hotel Limited T/A Glenridding House, Glenridding, Cumbria, Cumbria, CA11 OPH – hereafter referred to as Glenridding House (private hotel) – hereafter referred to as Glenridding House.
We allow one bottle of wine to be brought and consumed by our residing guests per stay any further alcohol to be purchased direct from us.
Glenridding House is a “PRIVATE HOTEL”
Non residents are not allowed in any bedrooms.
Residents at Glenridding House are not permitted to invite third party guests onto the premises .
We kindly ask that no walking boots or high heel shoes be worn within the house.
No take away food is allowed or to be consumed on the premises.
PLEASE NOTE OUR DOORS WILL NORMALLY BE LOCKED AT 00:00 TO ENSURE OUR FELLOW GUESTS RECIEVE UNDISTURBED SLEEP, SHOULD YOU REQUIRE ACCESS LATER THAN THIS PLEASE ADVISE ON ARRIVAL OR ON BOOKING. PLEASE RESPECT OTHER GUESTS QUIET ENJOYMENT.
Full prepayment for your room stay is required on arrival. If for any reason you cancel your stay or part stay after you have arrived and paid for your accomodation no refund will be given. By paying the balance owed on arrival this will be deemed as acceptance of these terms.
Booking Deposits and Cancellation by Glenridding house
A deposit of the first nights stay is required payable at the time of booking, This deposit becomes non refundable if you cancel within 7 days of your stay. Glenridding house reserve the right to cancel any booking without compensation or recourse by the customer subject to full deposit refund, there will be no compensation sought by the customer and by booking you are agreeing to this condition.
Prior to your departure you will be required to settle your additional account in full.
The deposit will be retained by the hotel at all times. If you cancel within 7 days of your arrival date your first nights deposit will be retained, if you cancel within 72 hours of your stay the full amount for your stay will be charged and is payable to Glenridding House. Cancellation charges will be charged to your credit/debit card.
If for any reason you cancel your stay or part stay after you have arrived and paid for your accomodation no refund will be given.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: accept the changed arrangements as notified; or make alternative arrangements with Glenridding House; or cancel your reservation and receive a full refund of any monies which you have paid to Glenridding House in respect of your reservation unless you cancel for no valid reason, this includes part cancelling while resident at Glenridding house (please note that we shall not be liable for any sums which you have paid to any other persons or third parties in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.
All prices are per room in £’s sterling (unless otherwise stated) maximum of two persons per room. Prices are subject to change without notice; we reserve the right to alter your rate should a mistake be identified. Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information featured online at any time.
Maximum of two persons per double room. No children under 16 years or infants.
Glenridding house does not accommodate for children under 16 years of age. No single occupancy and must be accompanied by a parent. There is no room for extra beds or cots. The reason for this policy is to ensure our guests receive quality rest.
Single occupancy in double rooms will be charged at the current room rate.
Sorry only guide dogs.
Smoking is NOT allowed either inside (this includes balconies) or within the grounds of the property. This includes e-cigs.
Anyone found smoking or any evidence of smoking found either in rooms or within the grounds will be told to leave the premises without refund. Their credit card will also be charged £200/room for deep cleaning.
Under no circumstances, candles are NOT allowed in any rooms or balconies .
Checking In and Out & Arrival and Departure
Rooms are normally available from 3:00pm on the day of arrival. Rooms must be vacated by 11:00am on the day of departure, unless previously agreed.
Damage, missing items or lost key/fob
Any damage missing items or lost key/fob incurred by you or your party during your stay in Glenridding House will be charged to your credit card. Lost key/fob currently £50 charge.
Please advise the hotel of any special dietary needs or other requirements, including mobility issues, you may have prior to arrival.
Complaints or Comments
Any complaint or comment regarding a stay at Glenridding House should be made in the first instance to us without delay at the time of your stay so that all reasonable efforts can be made to resolve the situation at the time. Problems which cannot be resolved within a reasonable time then we should be notified in writing to us. The management reserve the right to refuse a guest to stay if they consider a guest is being unreasonable or abusive. The decision is final and the guest or guests will be asked to leave without refund.
Accuracy of Details
While we have tried to ensure that all information about Glenridding House facilities, attractions and events are accurate we cannot accept responsibility if this is not the case. Please do remember that facilities may alter from time to time and Glenridding House cannot be held responsible for any changes that occur or any errors or omissions in respect of the information. Liability is therefore excluded for any loss of expense incurred further to reliance upon such information.
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. Glenridding House shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, war, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company’s liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company’s liability in any manner which would be unlawful.
These Terms and Conditions are subject to English Law and any dispute in relation to them shall be subject to the exclusive jurisdiction of the English Courts.
If you have any questions or comments about our terms, please contact us.
Awards for Glenridding House
AA 5 Gold Star Accomodation
AA Gold Stars are awarded to the very best of Guest Accommodation with the 3, 4 and 5 star ratings
Additional information on this classification scheme is available from AA.
Self-assessed Accessibility Information
Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people. Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.
Self-Assessed Accessibility Details
- Designated parking for guests with disabilities
- Within 50 metres approx. of entrance
- Surface of the car park and pathway leading to entrance is
- Drop-off point for guests outside entrance
- Route from the parking area to the entrance:
- Is flat (i.e. without steps)
- Level access (no steps/thresholds) or access by ramp or lift to:
- One or more bedrooms
- Good contrast between the floor and wall
- Bedroom with non-allergenic bedding available
- Bedroom without fitted carpets available
- Bathrooms available with:
- Wet room
- Entrance well lit
- Bell at main entrance
- Level access (no steps/thresholds) or access by ramp or lift
- Good contrast between the floor and walls
- Meals for guests with special dietary requirements can be provided:
- Proprietors/staff available 24-hours
- Emergency evacuation procedures for guests with disabilities
- Staff have had disability awareness training